Betpek Help Center — Every Question You Have, Answered Right Here
From opening an account to withdrawals, bonuses, or any technical issue — we're here to help every step of the way.
From opening an account to withdrawals, bonuses, or any technical issue — we're here to help every step of the way.
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Step-by-Step Guide for New Users
Opening an account on betpek is quick and simple. Your account will be ready in just a few minutes, and you can start betting right away. Follow the steps below so you don't get stuck anywhere.
Click the "Register" button at the top right of the betpek website. A form will appear where you'll need to enter your name, mobile number, and password.
An OTP code will be sent to your mobile. Enter the code to verify your number. This step is essential to keep your account secure.
Add your full name, date of birth, and preferred payment method. This information will be required when you make a withdrawal later.
After registration, log in directly with your mobile number or email and password. Enabling Two-Factor Authentication keeps your account even more secure.
Easy Deposits & Withdrawals at Betpek
Save your transaction number when sending via Mobile Pay or Nagad. You'll need it if anything goes wrong and you have to contact support.
To withdraw bonus funds, you must meet the wagering requirement. Full details are available on the promotions page.
| Method | Minimum | Maximum | Processing Time | Status |
|---|---|---|---|---|
| Mobile Pay | ৳200 | ৳50,000 | 5–10 minutes | Active |
| Nagad | ৳200 | ৳50,000 | 5–15 minutes | Active |
| Rocket | ৳300 | ৳30,000 | 10–20 minutes | Active |
| Bank Transfer | ৳1,000 | ৳2,00,000 | 1–3 hours | Active |
| DBBL Nexus | ৳500 | ৳50,000 | 15–30 minutes | Maintenance |
Which bonuses are available and how to claim and use them
Get a 100% bonus on your first deposit. Deposit ৳1,000 and receive an additional ৳1,000 in bonus funds. The bonus can be used to place bets on any sports or casino game. Wagering requirement is ×8.
A reload bonus of up to 50% is available on your second deposit each week. It isn't added automatically — you need to claim it from the promotions page. Maximum bonus is ৳5,000.
Cashback is paid every Monday based on the previous week's net losses. Depending on your VIP tier, you can receive between 5% and 20% cashback. It's credited directly to your wallet with no conditions attached.
Refer a friend to betpek and earn a ৳300 bonus for every successful referral. Once your friend makes their first deposit, the bonus is credited to your wallet. There's no limit on how many friends you can refer.
For select matches and tournaments, betpek occasionally offers free bets. You can use these to place bets on specific matches, and any winnings are credited directly to your wallet. Free bets typically expire within 48 hours.
Earn VIP points on every bet. Accumulate points to reach higher VIP tiers and unlock greater rewards. You can also redeem points directly for bonuses or free bets.
Having trouble with the Android or iOS app?
The betpek mobile app is straightforward to use, though minor issues with installation or login can occasionally come up. Below are common problems and how to fix them.
Go to your phone's settings and enable "Install from unknown sources," then try again. Download the latest APK from betpek's official download page.
Restart your phone and check for updates in the App Store. If the problem persists, go to Settings > General > VPN & Device Management and trust the app from there.
Check your internet connection. Close the app and reopen it. Clearing the cache usually helps it load faster.
Click the "Forgot Password" button on the login page. An OTP will be sent to your registered mobile number. Use it to set a new password.
Steps to keep your personal information and funds secure
Use a password of at least 8 characters, combining uppercase and lowercase letters with numbers. Never reuse the same password across multiple sites.
Enable Two-Factor Authentication from your settings. You'll receive an OTP on your mobile each time you log in, adding an extra layer of security.
No betpek staff member will ever ask for your password. If anyone does, it's a scam — report it to support immediately.
Avoid logging in on public networks. Use your own mobile data or a trusted network.
If your issue isn't resolved, our team is always ready to help
Click the chat button in the bottom-right corner of the website. Average response time is 2 minutes.
Active 24/7Message us on WhatsApp. You can send screenshots, which makes it faster to understand and resolve your issue.
8:00 AM – 12:00 AMFor complex issues, send us an email. You'll receive a detailed response within 12–24 hours.
support@betpek.betJoin betpek's official Telegram channel. Be the first to receive updates and offers.
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